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software English Deutsch Français Italiano Español Homepage Solutions Online Review Management AI Reply Assistant Review Stream Customer Feedback Management Net Promoter Score (NPS) Customer Effort Score (CES) Surveys In-Web & In-App Survey Customer Journey Analytics & Reports Text Analytics Company CompanyMedia Careers Partners Integrations Pricing Resources Resources Articles Success stories Mar 12, 2024 Managing online reviews: a step-by-step guide [+ free template] Mar 06, 2024 [Calculator] How a one-point increase in your TripAdvisor rating boosts hotel revenue Support Support Contact Us English Deutsch Français Italiano Español Login Let’s talk Login Let’s talk Manage customer feedback without putting in overtime Ditch complex workflows and boring spreadsheets. Embrace efficiency with our all-in-one platform for customer reviews, surveys, and satisfaction metrics. Tell Me More Finish replying to reviews while your coffee’s still brewing Generate unique, personalised review responses with just one click. Tell Me More Like GPS for your customer journey Get a full view of every touchpoint and understand satisfaction from start to finish. Tell Me More arrow_upward arrow_downward 0{{current_slide_index}} — 0{{total_slide_count}} Simplify your feedback loop . Capture feedback with smart automation across every touchpoint Get set up once, get customer insights forever Online reviews Email surveys QR code surveys Website surveys Online reviews Boost your number of reviews by an average of 30% year on year Put review collection on autopilot with perfectly-timed, personalised email invitations Climb Google search rankings and bring new customers straight to your door Forget wasted time trawling through review sites. See all your reviews in one dashboard and reply to them directly Email surveys Send surveys straight to your customers’ inboxes without lifting a finger Get the feedback you need in less than half the time with response rates of up to 18% (vs the 6% average for email surveys) See all your survey data in one place , using smart filters to dive deeper into your results QR code surveys Stop missing essential feedback with QR codes at offline touchpoints From paper receipts to your point of sale , make it convenient for customers to share their thoughts Tackle problems in real-time to transform unhappy customers into lifelong fans Website surveys Understand how visitors experience your website and identify quick wins for your business Plan website changes backed by real customer feedback for fast, impactful results Boost click-throughs and bookings without time-consuming trial and error Make measuring performance a breeze with built-in satisfaction metrics See your team’s impact in real time, no calculations required Net Promoter Score (NPS) Customer Effort Score (CES) Customer Satisfaction Score (CSAT) Public Reviews Score (PRS) Net Promoter Score (NPS) Get a clear picture of loyalty by asking how likely customers are to recommend you to a colleague or friend Customer Effort Score (CES) Boost your retention rates by asking customers how much effort it takes to interact with your business Customer Satisfaction Score (CSAT) Learn what your customers love (and what they don’t) by asking them to rate your brand, product or service Public Reviews Score (PRS) Measure your company’s widespread appeal by capturing the average review rating from all review platforms 5000+ businesses use the Customer Alliance SaaS platform Articles Mar 12, 2024 Managing online reviews: a step-by-step guide [+ free template] Review management has the power to increase your online visibility, set you apart from the competition, and attract more customers. But when you’re faced with a Read more Mar 6, 2024 [Calculator] How a one-point increase in your TripAdvisor rating boosts hotel revenue With close to 150 million visitors every month, TripAdvisor is one of the world’s biggest travel websites.But despite a huge potential audience, you might wonder Read more Mar 1, 2024 Online review survey 2024 [statistics every marketer should know] Your customers are talking. Are you listening? In our survey of 750 people across Germany, Austria, Switzerland, France, and Italy, we uncovered how significantly online Read more Feb 28, 2024 Does responding to reviews help SEO? Picture settling into your office chair on a Monday morning, your cup of coffee steaming beside your computer. You start your week by scrolling through Read more CompanyCareers Media Page Partners Contact Us User Guide Features Review Stream AI Reply Assistant Surveys Text Analytics Customer Journey Tech connections Integrations API Code of Conduct Legal Terms of Use Imprint Privacy Policy Data Processing Agreement Germany CA Customer Alliance GmbH Ullsteinstr.130 Tower B, 12109 Berlin Mexico CA Customer Alliance Mexico S de RL de CV Cerro Escondido 108 Int. 2, Colinas del Cimatario, 76090 Querétaro Copyright © 2024 — Customer Alliance. All rights reserved. Shape Created with Sketch. Manage your privacy To provide the best experiences, we and our partners use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us and our partners to process personal data such as browsing behavior or unique IDs on this site and show (non-) personalized ads. Not consenting or withdrawing consent, may adversely affect certain features and functions. 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